Terms and Conditions

Last updated: 11 July 2026

1. About These Terms

These Terms and Conditions govern:

your use of sarahknightenergy.com;

free resources provided by Sarah Knight Energy;

digital products, including the Body Wisdom Companion Guide;

group programmes, including The Collective;

personalised one-to-one support, including Transformation; and

any related workshops, resources, communities or services offered by Sarah Knight.

Please read these Terms before purchasing or registering for an offer.

By placing an order, accepting a written proposal or beginning a paid service, you agree to these Terms.

Nothing in these Terms limits any consumer rights that cannot legally be excluded.

2. Who We Are

These services are provided by:

Sarah Knight trading as Sarah Knight Energy
Website: sarahknightenergy.com
Email: [email protected]
Business address: [INSERT BUSINESS CORRESPONDENCE ADDRESS]

In these Terms, “Sarah,” “we,” “us” and “our” refer to Sarah Knight trading as Sarah Knight Energy.

“You” and “your” refer to the customer, participant or website user.

3. Our Current Offers

Our offers may include:

Body Wisdom Starter Guide

A free introductory digital guide designed to help you begin exploring the Body Wisdom approach.

Body Wisdom Companion Guide

A paid self-guided digital resource containing educational material, reflections and exercises.

The Collective

A live group experience delivered over approximately five weeks. The exact content, schedule, number of sessions, group platform and included materials will be shown on the relevant sales or registration page before purchase.

Transformation

Personalised one-to-one support shaped around your individual aims and circumstances.

The scope, duration, number of sessions, price and delivery arrangements for Transformation will be agreed with you in writing before payment.

An enquiry or initial conversation does not create a contract or guarantee that one-to-one support will be offered.

Other Offers

We may introduce additional guides, programmes, workshops or services. The relevant sales page, order confirmation or written proposal will explain what is included.

4. Who Our Services Are For

Our paid programmes and services are intended for adults aged 18 or over.

By purchasing or participating, you confirm that:

you are at least 18 years old;

the information you provide is accurate to the best of your knowledge;

you are able to enter into a legally binding agreement;

you understand the nature and limits of the service; and

you will take responsibility for deciding whether a suggestion or activity is appropriate for you.

We may decline an application or recommend that a service is not suitable where the support requested falls outside Sarah’s experience, qualifications or professional scope.

5. Nature of the Services

Sarah’s resources, programmes and sessions provide general educational, reflective and wellbeing support.

They may explore subjects such as:

reconnecting with your body;

fasting rhythms;

nourishment;

habits and lifestyle;

emotional awareness;

self-trust;

personal reflection; and

creating supportive and sustainable changes.

The services do not provide:

medical diagnosis or treatment;

assessment or interpretation of medical symptoms;

dietetic or medical nutrition treatment;

psychotherapy or mental-health treatment;

emergency or crisis support;

prescriptions or medication advice; or

a substitute for advice from an appropriately qualified healthcare professional.

Sarah will not advise you to stop, reduce or alter prescribed medication.

6. Health and Wellbeing Responsibilities

You remain responsible for your health, wellbeing, choices and actions.

You should seek advice from an appropriately qualified healthcare professional before beginning fasting or making significant changes to your diet, exercise or lifestyle, particularly if you:

have a diagnosed medical condition;

take prescribed medication;

have diabetes or difficulties regulating blood sugar;

are pregnant, trying to become pregnant or breastfeeding;

have a current or previous eating disorder or disordered eating;

have recently undergone surgery or significant medical treatment;

are under the care of a healthcare professional; or

have concerns about whether fasting or lifestyle changes are appropriate for you.

Do not delay seeking medical advice because of something discussed in a programme, guide or session.

If you experience symptoms or have an urgent health concern, contact an appropriate healthcare professional or emergency service.

Sarah may pause or end support where she reasonably believes that:

the support requested falls outside her professional scope;

continued participation may not be appropriate;

medical or specialist support should be sought first; or

the service is no longer suitable for your circumstances.

Where Sarah ends a paid service for one of these reasons, any refund for the undelivered portion will be considered fairly, taking account of work already completed and resources already provided.

7. No Guaranteed Outcome

Personal change depends on many factors outside Sarah’s control, including your circumstances, participation, decisions and implementation.

We do not guarantee:

a particular physical, emotional or financial outcome;

weight loss;

improvement in any health condition;

relief from symptoms;

permanent or specific transformation; or

that an approach that helped another participant will produce the same result for you.

Testimonials and participant experiences illustrate individual experiences only. They are not promises of the results you will achieve.

Sarah will provide paid services with reasonable care and skill.

8. Information About Each Offer

Before purchasing, you will be given information describing the main features of the relevant offer.

Depending on the offer, this may include:

the price;

programme dates;

number and approximate length of sessions;

method of delivery;

digital resources included;

community or messaging access;

payment arrangements;

access periods;

cancellation information; and

any important technical requirements.

Please review this information before ordering.

If information on a sales page conflicts with these Terms, the more specific written information supplied for your particular purchase will normally apply.

9. Forming a Contract

Submitting an enquiry, joining a waitlist or registering your interest does not require you to purchase and does not guarantee a place.

A paid contract is formed when:

you complete the checkout process and receive an order confirmation; or

for a bespoke service, you accept the written scope and price and we confirm your booking.

We may refuse or cancel an order where:

an offer has been displayed with an obvious pricing or technical error;

payment has not been authorised;

the offer is no longer available;

eligibility requirements have not been met; or

we reasonably believe the service would not be appropriate.

If we cancel an order before providing any paid content or services, amounts already paid will be refunded.

10. Prices

Prices will be shown:

on the relevant sales or checkout page; or

in a written proposal for bespoke one-to-one support.

Prices are stated in pounds sterling unless clearly stated otherwise.

The price shown at checkout will include applicable taxes where required.

Customers outside the United Kingdom may be charged foreign-exchange or international transaction fees by their bank or payment provider. We do not control these charges.

We may change prices for future purchases. A price change will not alter the agreed price of an existing confirmed purchase unless both parties agree otherwise.

11. Payments

Payment must be made using one of the payment methods offered at checkout or stated in the written proposal.

An offer may be available:

through a single payment; or

through an agreed instalment plan.

Where an instalment plan is offered, it is a method of paying the total agreed programme or service price. It is not a monthly subscription that can automatically be cancelled simply because you stop attending.

The remaining balance continues to be payable unless:

you exercise a statutory cancellation right;

a refund is due under these Terms;

Sarah agrees otherwise in writing; or

the law requires otherwise.

If an instalment is overdue, we may:

contact you to request payment;

temporarily suspend access to sessions, materials or communities; or

cancel future delivery after giving reasonable notice.

We will not charge additional amounts that were not disclosed and agreed.

12. Your Statutory Right to Cancel Services

When you purchase a service online as a consumer, you will normally have the right to cancel within 14 days after the day the contract is entered into.

This may apply to:

The Collective;

Transformation;

workshops;

live programmes; and

other paid services.

You do not need to provide a reason.

To cancel, send a clear statement to:

[email protected]

You may use the model cancellation form at the end of these Terms, but you are not required to do so.

Where a valid cancellation is made, we will provide any refund due without undue delay and normally within 14 days of receiving the cancellation notice.

13. Services Beginning During the Cancellation Period

A programme or service may be due to begin within the 14-day cancellation period.

We will only begin delivering the service during that period where you have expressly requested this.

If you request early performance and then cancel within the 14-day period, you may be required to pay a fair proportion of the price for services already provided before cancellation.

If the service has been fully performed during the cancellation period, you will lose the right to cancel once it has been fully completed, provided you:

expressly requested that delivery begin early; and

acknowledged that the cancellation right would be lost following full performance.

Any required request and acknowledgement should be obtained separately during checkout or booking.

14. Digital Content and Immediate Access

The Body Wisdom Companion Guide and certain other resources are supplied as digital content.

You normally have a 14-day cancellation period for digital content purchased online.

However, where you request immediate access, your right to cancel will be lost once delivery or access begins, provided that before delivery you:

expressly consent to immediate supply; and

acknowledge that you will lose your right to cancel once supply begins.

This consent and acknowledgement must be actively provided at checkout and will be included in the order confirmation.

If these legal requirements are not followed, your statutory cancellation rights will continue to apply.

The loss of the change-of-mind cancellation right does not affect your rights where digital content is faulty, materially not as described or otherwise fails to meet applicable consumer-law requirements.

15. Refunds for Digital Products

Where immediate access has begun following the required consent and acknowledgement, we do not provide refunds simply because:

you changed your mind;

you did not use or complete the resource;

you expected a different personal result; or

you purchased the resource by mistake.

This does not limit your statutory rights.

Please contact [email protected] if:

you cannot access the product;

a file is corrupted;

important content is missing; or

the product is materially different from its description.

We will take reasonable steps to resolve the issue, which may include restoring access, providing a replacement or issuing an appropriate refund where legally required.

16. Cancelling The Collective After the Cooling-Off Period

After the statutory cancellation period has ended, refunds are not automatically available because you have changed your mind or can no longer attend.

However, we will treat cancellation requests fairly.

Where you cancel before the programme begins:

we may offer a transfer to a later programme where one is available;

we may try to fill your place; and

any amount retained will be limited to the reasonable loss and costs caused by the cancellation.

We will take reasonable steps to reduce our loss, including attempting to fill the place where practical.

Where the programme has already begun, any refund will take account of:

sessions already delivered;

digital materials already supplied;

community access already provided;

preparation already undertaken;

places that could not reasonably be resold; and

any statutory rights that apply.

A cancellation charge will not exceed our reasonable net loss arising from the cancellation.

Any transfer is subject to availability and may be limited to one transfer per purchase.

17. Missing Group Sessions

The Collective is a scheduled group experience.

You are responsible for attending at the stated dates and times.

A missed session does not normally entitle you to:

a refund;

a private replacement session;

an extension; or

a reduction in the programme price.

Where recordings or summaries are included, this will be stated in the programme information. Recordings are not guaranteed unless they were expressly included in the offer.

Sarah may choose to provide reasonable additional information following a missed session but is not obliged to recreate a live group session individually.

18. One-to-One Appointments

The booking confirmation or written proposal for Transformation will explain:

the number of sessions;

session length;

delivery method;

package duration;

price; and

any included contact or resources between sessions.

You may request to rearrange a one-to-one appointment by providing at least 48 hours’ notice.

Where less than 48 hours’ notice is given, or you do not attend, the session may be treated as used because that time was reserved for you.

We may make reasonable exceptions for emergencies or exceptional circumstances, but this is discretionary.

If Sarah needs to rearrange an appointment, she will offer a reasonable alternative. If no mutually suitable alternative can be found, you will receive a refund or credit for the affected session.

Any sessions included in a package should be used within the period shown in your written agreement or order confirmation.

19. Programme Dates and Changes

We may make reasonable changes to:

session content;

supporting materials;

session order;

technology platforms;

guest contributors; or

minor scheduling details.

We will not make a substantial change that materially reduces what you purchased without offering an appropriate remedy.

If Sarah must change a session date, reasonable notice and an alternative date will be provided where possible.

If a programme requires a minimum number of participants, this will be made clear before purchase or in the booking information.

Where insufficient participants enrol, we may:

postpone the programme;

offer a transfer to a later date; or

cancel the programme and issue a refund.

20. Cancellation by Sarah Knight Energy

We may cancel or postpone a programme or service because of:

illness;

emergency;

insufficient enrolment;

platform failure;

circumstances outside our reasonable control; or

another situation that makes delivery impractical.

Where possible, we will first offer:

a rescheduled session;

a replacement programme date;

an alternative delivery method; or

a suitable substitute.

If we cancel an offer and cannot provide a reasonable alternative, you will receive a refund for the part not delivered.

We are not responsible for separate expenses you incur, such as travel, accommodation, childcare or lost earnings, unless the law requires otherwise.

21. Group Conduct

Participants in The Collective or another group environment must:

communicate respectfully;

respect different opinions and experiences;

avoid abusive, discriminatory, threatening or disruptive behaviour;

avoid making unwanted sales approaches;

avoid presenting themselves as a healthcare professional unless appropriately qualified;

not advise another participant to ignore medical advice or stop medication;

not share illegal, harmful or deliberately misleading material;

respect the privacy of other participants; and

follow reasonable instructions intended to keep the group safe and constructive.

We may issue a warning, restrict participation or remove someone from a group for serious or repeated breaches.

In cases involving harassment, threats, discriminatory abuse, serious confidentiality breaches or conduct presenting a risk to others, removal may occur without a prior warning.

Where participation is ended because of your material breach, any refund will take account of services already supplied and the reasonable loss caused by the breach. Your statutory rights remain unaffected.

22. Group Privacy and Confidentiality

During a group programme, participants may share personal experiences.

You agree not to:

copy another participant’s messages;

take or distribute screenshots;

record sessions;

publish another participant’s contribution;

identify another participant outside the group; or

share private group discussions without permission.

Sarah will take reasonable steps to promote confidentiality but cannot guarantee that another participant will comply.

You should therefore avoid sharing anything in a group environment that you would not be comfortable with other participants knowing.

Some platforms, including WhatsApp, may show your telephone number, profile photograph or account information to other group members. You should review and adjust your platform privacy settings before joining.

23. Recordings

You must not record a group or one-to-one session without Sarah’s prior written permission and, where relevant, the permission of other identifiable participants.

Sarah will not record an identifiable session without providing advance information about:

the purpose of the recording;

who can access it;

how it will be used;

how long it will be kept; and

any choices available to participants.

Any legally required consent will be obtained before recording begins.

24. Digital Access and Technology

You are responsible for ensuring that you have:

a suitable device;

a reliable internet connection;

access to the required email account or platform;

software reasonably necessary to access the offer; and

sufficient technical ability to use the relevant platform.

We will provide reasonable assistance with access problems but cannot guarantee uninterrupted operation of third-party systems.

We are not responsible for temporary disruption caused by:

your device or internet connection;

your email filtering;

third-party platform outages;

scheduled maintenance;

cyber incidents outside our reasonable control; or

failure to follow the access instructions provided.

If a third-party problem materially prevents us from delivering a paid service, we will take reasonable steps to provide an alternative.

25. Intellectual Property

Unless expressly stated otherwise, all materials supplied through the website, guides, programmes and sessions belong to Sarah Knight or are used with permission.

This includes:

written content;

guides and workbooks;

exercises and frameworks;

videos and audio;

presentations;

graphics;

session materials;

downloads; and

branding.

When you purchase an offer, you receive a limited, personal, non-exclusive and non-transferable right to use the materials for your own private purposes.

You must not:

copy or reproduce materials for other people;

share login details or downloads;

upload materials to another website or platform;

sell, license or distribute the content;

use the materials to deliver your own programme or commercial service;

remove copyright notices; or

create substantially derivative commercial materials.

You may download or print materials for your own personal use where that functionality is provided.

No intellectual-property rights are transferred to you.

26. Materials You Provide

You retain ownership of material you provide, such as written reflections, comments or feedback.

You give us permission to use that material only where reasonably necessary to:

deliver the service;

respond to you;

administer the programme;

provide requested feedback; or

comply with legal obligations.

We will not publish an identifiable testimonial, photograph, recording or personal story for promotional purposes without appropriate permission.

27. Website Use

You must not:

use the website unlawfully;

attempt to gain unauthorised access;

interfere with the website’s operation or security;

introduce malware or harmful code;

scrape or systematically copy content;

impersonate another person;

submit knowingly false information; or

misuse forms, booking systems or payment systems.

We may restrict access where reasonably necessary to protect the website, Sarah or other users.

28. Third-Party Platforms and Links

Our services may use third-party providers such as:

GoHighLevel;

payment processors;

video-conferencing platforms;

email providers;

booking systems; and

WhatsApp or another community platform.

Their services are governed by their own terms and privacy policies.

The website may also link to external resources. A link does not mean that Sarah controls or endorses everything on that website.

We are not responsible for external content or for losses caused solely by an independent third party, except where the law provides otherwise.

29. Privacy

Personal information is handled in accordance with the Sarah Knight Energy Privacy Policy.

The Privacy Policy explains:

the information collected;

how it is used;

lawful bases for processing;

special category information;

group platforms;

service providers;

international transfers;

retention periods; and

your data-protection rights.

30. Liability

Nothing in these Terms excludes or restricts liability where it would be unlawful to do so.

In particular, nothing excludes or restricts liability for:

death or personal injury caused by negligence;

fraud or fraudulent misrepresentation;

breach of rights that cannot legally be excluded;

failure to provide paid services with reasonable care and skill; or

any other liability that cannot legally be limited.

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Our services are intended for personal use. We are not responsible for business losses, including loss of profit, revenue, opportunity or anticipated savings, where you use a consumer service for business purposes.

You remain responsible for your personal decisions and for obtaining appropriate professional advice where required.

31. Events Outside Our Reasonable Control

We are not responsible for a delay or failure caused by circumstances outside our reasonable control, including:

serious illness;

bereavement;

natural disaster;

power or internet failure;

widespread platform failure;

cyberattack;

government restriction;

industrial action; or

another comparable event.

We will:

notify affected customers where reasonably possible;

take reasonable steps to reduce disruption; and

resume, rearrange or provide an alternative as soon as reasonably practical.

If an extended disruption prevents a substantial part of a paid service from being provided, you may be entitled to cancel the undelivered portion and receive an appropriate refund.

32. Complaints

Please contact us promptly if you are dissatisfied with a product or service.

Contact:

[email protected]

Please explain:

what you purchased;

what happened;

when the issue occurred; and

what resolution you are seeking.

We will investigate the matter and aim to provide a fair response within a reasonable period.

These Terms do not affect your right to use any applicable consumer complaints, regulatory or court procedure.

33. Changes to Offers

We may update, improve or discontinue offers in the future.

Changes to future offers or prices will not retrospectively alter a confirmed purchase.

Minor changes may be made to an existing programme where they do not materially reduce its value, purpose or core features.

Any material change will be communicated and handled fairly.

34. Changes to These Terms

We may update these Terms to reflect:

changes in the law;

changes to our services;

new technology or platforms;

improvements in clarity; or

new business practices.

The Terms that applied when you purchased will normally continue to govern that purchase.

We will not retrospectively impose a material disadvantage on an existing customer without a lawful reason or the customer’s agreement.

The latest version will be published on the website with an updated date.

35. Severability

If a court or competent authority finds part of these Terms unlawful or unenforceable, the remaining provisions will continue to apply.

The affected provision will be interpreted or adjusted only to the minimum extent necessary to make it lawful and enforceable.

36. No Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived the right to enforce it later.

37. Governing Law

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory consumer rights that allow you to bring proceedings in another part of the United Kingdom or in the country where you live.

Nothing in these Terms deprives an international customer of mandatory consumer protections that apply under the laws of their country of residence.

38. Contact

Questions about these Terms should be sent to:

Sarah Knight
Sarah Knight Energy
Website: sarahknightenergy.com
Email: [email protected]
Business address: Flat 8, Sherlocks Court, 33 Myrtle Road. Dorking . Surrey. RH4 1DA

Model Cancellation Form

Complete and return this form only if you wish to cancel a contract during an applicable statutory cancellation period.

To:
Sarah Knight Energy
Flat 8, Sherlocks Court, 33 Myrtle Road. Dorking . Surrey. RH4 1DA
[email protected]

I hereby give notice that I cancel my contract for the following service or digital content:

Offer purchased:
[INSERT]

Order date:
[INSERT]

Customer name:
[INSERT]

Customer address:
[INSERT]

Customer email address:
[INSERT]

Date:
[INSERT]

Signature:
Required only where this form is submitted on paper.